Intro Live Customer Support
There’s no reason live chat shouldn’t be simple. Live Customer Support
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to understand who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real time. So if somebody is looking at a pair of shoes you sell on your website, you know precisely what to start speaking about, and you even have the tools for creating canned responses for specific parts of your website. Live Customer Support
The obvious start to this particular review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to modify around colours, set causes for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of instance, if you need to leave the office but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is continually handled, as it functions like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and about the web site for all programs. Live Customer Support
Pure Chat does not have a free trial. However, you don’t want one at all, since the company offers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big aid teams. Live Customer Support