Introduction Live Customer Support Software
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and having live chat available on your site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Customer Support Software
The Live chat program itself is much more involved than your average client. You’ll have the ability to observe each of the visitors that are on your site at any given time, in addition to their IP address, their referral source, their regional time, working system and a whole lot more. While some of this information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it is full of advertisements, but it’s only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Customer Support Software
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your ideal option or each of the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may find there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Live Customer Support Software