Intro Live Customer Support Software
There’s no motive live chat should not be easy. Live Customer Support Software
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to know who it’s best for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to begin talking about, and you even have the tools for creating canned answers for specific parts of your website. Live Customer Support Software
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like prior to, during and after the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer service is continually handled, since it functions like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of information about the best way best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and on the website for many plans. Live Customer Support Software
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this article, we share with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When choosing a live chat program, it is important that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with large support teams. Live Customer Support Software