Introduction Live Discussion
Giving your software the title of a whole Category of software is quite a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the market” We’ll find out if that is true. Live Discussion
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a complete chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
Click here to sign up for your LiveChat free trial
User Enjoyment
We know that when you create a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to find out if the real people and businesses which buy it are actually happy with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm�”� that gathers customer reviews, comments and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
What’s LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to converse to clients and possible customers directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they are using shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone representative. The program can quickly generate reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and evaluate how to improve your service. Live Discussion
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. With this , you gain a significant advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging clients with your quick answers. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
Workgroup management
LiveChat offers a wide range of chat and ticket Reports that can be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you adjust the amount of brokers to pay for all chats. Clients may also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
High-level customization
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any part of the chat window, both regarding appearances in addition to behaviour. You can even add your own social networking buttons so your clients can reach your lover page directly from chat, and even personalize agent profiles not just with names and titles but also with real photos to find the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and service that provides not just an efficient and reliable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Live Discussion
Click here to subscribe to your LiveChat free trial
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background that she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat because”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a favorable feedback about business’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she is able to begin a chat with a live chat representative. Jane types in her question unaware that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved message, so that he does not need to write it over. Jane sends her message and within a second she receives a link to the return policy along with a complete explanation of steps she should take. She completes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat Options
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for full-time assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
Summary
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with different statuses (open( pending, solved).
It’s not the most affordable live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat software, I believe that they would have to look no more. Live Discussion
Click here to sign up for your LiveChat free trial