Introduction Live Discussion
There is no motive live chat should not be simple. Live Discussion
It is all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to understand who it’s ideal for and all of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within moments of communicating via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your site, you understand precisely what to begin talking about, and you have the instruments for making canned responses for specific components of your site. Live Discussion
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the move. For instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real-time. Your customer support is constantly handled, since it works like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice on how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and on the website for all programs. Live Discussion
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the provider delivers a strong free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, a one day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and support for ten consumers, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When choosing a live chat program, it is important that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large support teams. Live Discussion