Why Select Crisp? Live Email Domain
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you also. Live Email Domain
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of options ), or you could go for one seat for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Live Email Domain
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we did not need but might need to cover. We’re pleased to say that we believe we got the very best match for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you’ve got a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Email Domain