Why choose Crisp? Live Engage Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Live Engage Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we actually want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblokwe don’t want to restrict the consumer to the use of the machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid plan against most of the high tier programs to observe how the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Engage Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to cover. We are pleased to say that we think we have the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are looking for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Engage Chat