Introduction Live Engage Chat
There is no motive live chat should not be simple. Live Engage Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat system to understand who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. By way of example, if you’re sitting on the Chat backend you’ve got the capability to see which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you know exactly what to start speaking about, and you have the tools for creating canned answers for specific parts of your site. Live Engage Chat
The obvious beginning to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and following the conversation. Feel free to change about colors, set causes for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real-time. Your customer support is constantly managed, as it functions just like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on how best to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and on the website for all programs. Live Engage Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the provider delivers a strong free plan that you could continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support groups. Live Engage Chat