Introduction Live For Mobile
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Live For Mobile
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about all the people on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Live For Mobile
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the design, The whole website looks very nice and I may even say that UX doesn’t lack in that department. There is 1 thing which confused me when I had been on the primary site , I clicked on the conversation window three days, before I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing other plans with a larger range of features To meet their future customers. Live For Mobile