Intro Live Free Company
There is no motive live chat should not be easy. Live Free Company
It’s about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look to the live chat system to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know precisely what to begin talking about, and you even have the instruments for making canned responses for certain components of your site. Live Free Company
The obvious beginning to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the conversation. Feel free to change about colors, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is constantly handled, as it functions just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice about how best to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and about the website for all programs. Live Free Company
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company delivers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat software, it is essential that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big support teams. Live Free Company