Why Select Crisp? Live Group Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Live Group Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblok, we do not wish to limit the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We’ve started to compare the very first paid program against most of the high tier plans to observe how the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Live Group Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and attribute with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we didn’t need but would need to pay for. We are pleased to say we think we have the very best match for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Group Chat Software