Background Live Hat
There’s no reason live chat shouldn’t be simple. Live Hat
It’s about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies provide instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you may track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to start talking about, and you have the tools for making canned answers for specific parts of your website. Live Hat
The obvious start to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to modify around colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer support is continually handled, as it works like texting from the phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of information about the best way to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and about the web site for many plans. Live Hat
Pure Chat does not have a free trial. However, you don’t want one at all, since the company offers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a one day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
When choosing a live chat program, it is essential that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with big support groups. Live Hat