Why choose Crisp? Live Help Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Live Help Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which is cheap with most options ), or you might go for one seat for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to observe how the cost scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Help Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We are pleased to say that we think we got the best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a question or wish to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Help Chat