Overview Live Help Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Help Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see each of those visitors which are on your site at any given time, as well as their own IP address, their referral source, their local time, working system and much more. While some of the info is going to be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which seems somewhat old fashioned. It seems like it’s packed with ads, except it is just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats between representatives. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent does not have the knowledge to address the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Help Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your site, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all of the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Live Help Chat