Intro Live Help Chat
There’s no reason live chat shouldn’t be simple. Live Help Chat
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat system to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to start speaking about, and you even have the tools for making canned responses for certain parts of your website. Live Help Chat
The obvious beginning to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and following the dialog. Feel free to modify about colours, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it works like texting from the phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the web site for many programs. Live Help Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid groups. Live Help Chat