Why choose Crisp? Live Help Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Live Help Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not want to limit the user to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for one seat for every team member. Since we like to have that personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to see the way the price scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Live Help Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those attribute we did not need but might have to cover. We’re pleased to state that we believe we got the best match for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that decision. In case you’ve got a question or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Help Chat Software