Intro Live Help Chat Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Help Chat Software
The Live chat app itself is much more involved than your average customer. You will be able to see each of those visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this information is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that looks somewhat old fashioned. It looks like it’s packed with ads, except it is just a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. Another representative can follow-up the situation and reply within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Live Help Chat Software
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Live Help Chat Software