Introduction Live Help Chat Software
There’s no motive live chat shouldn’t be easy. Live Help Chat Software
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let us have a deeper look into the live chat system to know who it’s ideal for and all of the attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if someone is considering a pair of sneakers you sell on your website, you understand exactly what to start speaking about, and you even have the tools for making canned responses for specific components of your website. Live Help Chat Software
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real-time. Your customer service is continually managed, since it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will find for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about how best to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email support in-app and about the website for all plans. Live Help Chat Software
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big support teams. Live Help Chat Software