Why Select Crisp? Live Help
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Live Help
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblok, we don’t wish to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier programs to observe the way the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Live Help
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but would need to cover. We’re pleased to state we think we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are looking for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Help