Intro Live Help For Website
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of the particular tool, and having live chat available on your website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Help For Website
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to observe every one of the visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and much more. Though some of the info is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it is packed with advertisements, but it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow-up the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Help For Website
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Live Help For Website