Introduction Live Help Icon
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Help Icon
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site which looks somewhat old fashioned. It looks like it is full of ads, except it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. Another agent can follow the situation and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Help Icon
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best alternative or all of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Live Help Icon