Introduction Live Help Messenger Download
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Help Messenger Download
The Live chat program is a great deal more involved than your normal customer. You’ll be able to see each of those visitors which are on your site at any particular time, in addition to their IP address, their referral source, their local time, working system and much more. Though some of the info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that looks a little old fashioned. It looks like it’s full of ads, except it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow the situation and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Help Messenger Download
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Live Help Messenger Download