Introduction Live Help Messenger
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Live Help Messenger
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible in the app’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors department, telling us about each of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Help Messenger
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The whole website looks really nice and I can even say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the main website, I clicked on the chat window three times, until I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and supplying different plans with a larger selection of features To meet their future clients. Live Help Messenger