Background Live Help Messenger
There is no motive live chat shouldn’t be simple. Live Help Messenger
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses deliver instant replies and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat system to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers that you sell on your site, you understand exactly what to start speaking about, and you even have the instruments for making canned answers for certain parts of your website. Live Help Messenger
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like before, during and after the conversation. Feel free to modify about colors, set causes for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. For instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is constantly managed, as it works like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about how to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and on the web site for all plans. Live Help Messenger
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large support teams. Live Help Messenger