Why Select Crisp? Live Help Now Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be significant for you also. Live Help Now Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with them all. Unlimited contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblok, we don’t wish to restrict the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you might go for one chair for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to see the way the cost scales . The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Live Help Now Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those feature we did not need but would have to cover. We’re glad to say we think we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are searching for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a query or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Help Now Chat Software