Intro Live Help Online
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat available on your own website is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Help Online
The Live chat app is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of the info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a site which looks a little old fashioned. It looks like it’s full of advertisements, but it is just a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow-up the situation and reply within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Help Online
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from there. Live Help Online