Introduction Live Help Online
There’s no motive live chat shouldn’t be simple. Live Help Online
It is about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat platform to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you may track your traffic. For instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to begin speaking about, and you even have the instruments for making canned responses for specific components of your site. Live Help Online
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and after the conversation. Feel free to change about colors, set causes for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to provide the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real time. Your customer support is constantly handled, since it works just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll find for live chat. For example, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and on the web site for many programs. Live Help Online
Pure Chat does not have a free trial. However, you don’t need one at all, because the company delivers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the former plan and support for ten users, five sites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Live Help Online