Introduction Live Help
There is no reason live chat shouldn’t be simple. Live Help
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more leads.
You’re not going to find anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to know who it’s best for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin talking about, and you even have the tools for creating canned answers for certain parts of your site. Live Help
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and after the dialog. Feel free to modify about colours, set causes for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer service is constantly handled, since it works like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice on how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and on the website for all programs. Live Help
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, a one day chat history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you a few answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When deciding upon a live chat software, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid teams. Live Help