Introduction Live Help Script
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat which can be found on your own site is a process that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Help Script
The Live chat program is much more involved than your normal client. You’ll have the ability to observe each of the visitors that are on your website at any particular time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site which looks a little old fashioned. It looks like it’s full of ads, but it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another agent can follow-up the case and answer within minutes. It’s helpful when an agent doesn’t have the knowledge to address the case. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Help Script
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from there. Live Help Script