Why choose Crisp? Live Help Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics could be important for you too. Live Help Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the entire team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Live Help Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but might have to cover. We’re glad to say that we think we got the very best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients who are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Help Software