Introduction Live Help Software
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Live Help Software
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available from the app’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Live Help Software
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the design, The entire site looks really nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me when I had been on the main site , I clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing other programs with a wider range of attributes To satisfy their future customers. Live Help Software