Introduction Live Help Software
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Help Software
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to observe each of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. While some of this info is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It seems like it is full of ads, but it’s just a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. Another representative can follow the situation and reply within seconds. It is useful when an agent does not possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Help Software
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Live Help Software