Introduction Live Help Software
There’s no motive live chat shouldn’t be easy. Live Help Software
It is all about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat system to understand who it’s ideal for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you even have the tools for creating canned responses for certain components of your website. Live Help Software
The obvious start to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and following the conversation. Feel free to change around colours, set causes for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the go. For instance, if you have to leave the workplace but still wish to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is continually managed, as it works just like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of information about how to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the website for many programs. Live Help Software
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large support teams. Live Help Software