Overview Live Help Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Help Support
The Live chat program itself is much more involved than your normal customer. You’ll be able to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website that looks a little old fashioned. It looks like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. Another agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Live Help Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Live Help Support