Background Live Help Support
There’s no motive live chat should not be simple. Live Help Support
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more leads.
You’re not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has normally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within moments of communication through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to begin talking about, and you even have the tools for creating canned answers for specific parts of your site. Live Help Support
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting so that customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the dialog. Feel free to change about colours, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the move. For example, if you need to leave the workplace but still want to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is continually managed, as it works just like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the web site for all programs. Live Help Support
Pure Chat does not have a free trial. But you do not need one at all, since the company delivers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with big support groups. Live Help Support