Why choose Crisp? Live Help Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Live Help Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly executed search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we do not want to limit the user to the use of this machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Live Help Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those attribute we did not need but would need to pay for. We are pleased to say that we think we got the best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. In case you have a query or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Help Website