Intro Live Help Website
There is no motive live chat shouldn’t be simple. Live Help Website
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable evaluations. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within minutes of communication via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to start speaking about, and you even have the instruments for making canned responses for specific components of your website. Live Help Website
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats come in real time ), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular apps. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually managed, as it functions like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email support in-app and about the website for many plans. Live Help Website
Pure Chat does not have a free trial. However, you do not want one at all, since the provider delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large aid teams. Live Help Website