Summary Live Helper Chat Admin Login
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Live Helper Chat Admin Login
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there territory each the incoming requests from your customers. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this convenient little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Live Helper Chat Admin Login
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole website looks very nice and that I may also say that UX does not lack in that department. There’s one thing which confused me when I was on the main website, I clicked on the conversation window three days, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and providing other programs with a larger selection of attributes To satisfy their future clients. Live Helper Chat Admin Login