Summary Live Helper Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Helper Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all of the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Live Helper Chat
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
In terms of the Plan, The whole website looks very nice and that I can even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the primary website, I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying other programs using a larger selection of attributes To meet their future customers. Live Helper Chat