Introduction Live Helper Chat Login
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Live Helper Chat Login
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Helper Chat Login
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the level of your customer service.
Concerning the design, The whole website looks really nice and that I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the main site I clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a basic live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and providing different programs with a wider range of features To meet their future customers. Live Helper Chat Login