Background Live Helper Chat
There’s no reason live chat should not be simple. Live Helper Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more leads.
You are not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat system to know who it is best for and all of the features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within minutes of communication via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for specific parts of your website. Live Helper Chat
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks arrive in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is continually managed, as it functions like texting from the phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the web site for all plans. Live Helper Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company offers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large support groups. Live Helper Chat