Why Select Crisp? Live Helper Chat Review
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Live Helper Chat Review
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the identical way we do in Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Live Helper Chat Review
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we didn’t need but might need to pay for. We’re glad to say we think we got the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a question or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Helper Chat Review