Background Live Helper Chat Review
There’s no motive live chat shouldn’t be easy. Live Helper Chat Review
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more leads.
You are not likely to find anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to know who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a buy within minutes of communication through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to begin talking about, and you even have the tools for making canned answers for certain parts of your website. Live Helper Chat Review
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to change about colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. By way of instance, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly handled, as it works just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice on how best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and on the website for all plans. Live Helper Chat Review
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, per one day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the software integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big aid teams. Live Helper Chat Review