Intro Live Helper Chat Themes
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your site is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Helper Chat Themes
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to observe each of those visitors which are on your website at any given time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of this info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a site which looks somewhat old fashioned. It seems like it’s packed with advertisements, except it is only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Helper Chat Themes
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Live Helper Chat Themes