Why choose Crisp? Live Helper
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup as well. You may understand how to compare live talks and that metrics might be important for you too. Live Helper
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, a few at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier plans to see how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Live Helper
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and feature with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but would have to cover. We are pleased to state we believe we have the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a question or wish to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Helper