Introduction Live Helper
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Helper
The Live chat app itself is a great deal more involved than your normal client. You’ll have the ability to see every one of those visitors which are on your website at any particular time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it is only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. Another representative can follow-up the situation and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Helper
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Live Helper