Overview Live Helpline
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your site is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Helpline
The Live chat app is a great deal more involved than your average client. You will have the ability to observe each of the visitors which are on your website at any given time, in addition to their IP address, their referral source, their local time, working system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which looks somewhat old fashioned. It looks like it’s packed with ads, but it’s only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. Another representative can follow the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Helpline
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Live Helpline