Overview Live In Different Languages
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live In Different Languages
The Live chat program is much more involved than your average customer. You’ll be able to see every one of the visitors which are on your site at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which looks a little old fashioned. It seems like it is packed with advertisements, but it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. The other agent can follow the case and answer within seconds. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live In Different Languages
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you may find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Live In Different Languages