Background Live In Help
There’s no reason live chat shouldn’t be easy. Live In Help
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you have the instruments for making canned answers for specific parts of your website. Live In Help
The obvious beginning to this particular review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the dialog. Feel free to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is constantly handled, as it works like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of advice on the best way best to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and about the web site for all programs. Live In Help
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the company offers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and service for ten users, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this article, we discuss with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it is important that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large support teams. Live In Help