Introduction Live In Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live In Support
The Live chat app is a great deal more involved than your average client. You will be able to observe each of the visitors that are on your website at any particular time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks a little old fashioned. It seems like it is full of advertisements, except it’s only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between agents. Another representative can follow-up the case and answer within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live In Support
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Live In Support